FREQUENTLY ASKED QUESTIONS

I'm confused....what is Mama Foods?!

MMama Foods Cloud Kitchen is the newest delivery platform in town which houses a variety of premium brands like Mama Lou’s, Nonna's, Persialive and more. Order from multiple cuisines and have them delivered together. WAVE GOODBYE TO MULTIPLE DELIVERY FEES.

Soooo, does this mean I can order Pizza with your Milk Tea and get them all in one go?

Yes, that's exactly why we're here for.

Are you open for dine-in?

Yes! Mama Lou's and Nonna's branches are now open for dine-in. For indoor dining, we accommodate a very limited capacity exclusively for fully vaccinated individuals. Present your vaccination card upon arrival if you prefer indoor dining. Meanwhile, we welcome guests age 18-65 years old regardless of vaccination status for al fresco or outdoor dining.

Where can I dine-in?

ALL branches of Mama Lou's  are open for dine-in. Click here to see the list of store branches and their business hours.
Nonna's has 3 branches and are located at the following:
1. Solenad, Nuvali
- Monday to Friday, 11:00 AM to 7:00 PM
 - Saturday to Sunday, 10:00 AM to 8:00 PM
2. Madison Galeries 
- Monday to Sunday, 10:00 AM to 8:00 PM
3. Robinson's Galleria
 - Monday to Sunday, 10:00 AM to 9:00 PM

Is it safe to dine-in at your store locations?

Yes! Your safety is still our priority. All our employees and staff are fully vaccinated. We have a safety seal in all our branches which means we comply to all health and safety protocols mandated by the government. We do a temperature check before anyone comes in, hand sanitizers and alcohol are placed all over for guests. Rest assured that we also sanitize the place regularly for the protection of every guest and staff. 

What are your modes of payment in store branches?

For everyone's safety, we highly encourage cashless payment through GCash, Paymongo, credit and debit cards, but we still accept cash.

I paid for my order already but I changed my mind, I'd like to cancel it. Can I refund the amount paid?

For more details about refund policy, kindly Click Here. Once your refund request has been approved, we'll process it right away. For your reference, if the request was made on a Weekday, it will be refunded within 24 hours, while if the refund request was made on a Weekend, it will be refunded in 1-3 business days (Weekdays).

I don't want to dine-in yet, do you deliver to my area?

Yes. Find the nearest Mama Foods in your area! We deliver anywhere in Metro Manila, select areas in Cavite, Laguna, and Rizal subject to calculated delivery fees!

There's no Mama Foods branch in my city, does this mean I cannot order?

Of course not! Just select your prefered branch, and we'll find ways to deliver your orders to you!* You can book a courier, or ask for us to book on your behalf.*Subject to third-party courier fees

How much is your delivery fee?

In-house delivery (Within 15 KM from the nearest branch) - Calculated delivery fee starts at P80. For locations beyond our in-house delivery service area - Subject to your preferred courier's fee. Oh, and we can also help book one for you!

Can I order for same-day delivery?

Yes, of course! Just place your order before our closing hours 👉 Click Here Orders placed beyond our business hours will be processed the next day.

What modes of payment do you accept?

This website only accepts debit or credit card payments.If you want to order using a different payment method, see other ordering channels below.

OTHER ORDERING CHANNELS:

We accept Cash on Delivery* , GCash, Paymongo, or Bank transfer when you order via our hotline #6262 (MAMA)!

You can also find us on:
Grabfood
Foodpanda
Booky
Pick-a-Roo

Do you cater to bulk orders?

Yes! Send us your inquiry on 09175616262 or #MAMA (#6262)

Where else do I go to know more about your products/offers?

Like us on Facebook : Log into Facebook | Facebook
Follow us and our brands on Instagram:
@mamafoodsph
@mama_lous
@nonnasph
@chickengagaph
@persialiveph
@rvmilkteaph
@mexigoph